Terms and Conditions
Last Updated: October 5, 2026
Welcome to Sayena. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before placing an order or using our services.
1. Terms of Use
This website is operated by Sayena Official. By accessing or using our website, you agree to follow these Terms and Conditions.
We reserve the right to update, modify, or replace any part of these Terms at our discretion. Any changes will be posted on this page, and your continued use of the website after such changes means that you accept the updated Terms.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, and other information displayed on our website are accurate and up to date.
However, the actual color, appearance, packaging, or labeling of a product may vary slightly from the images shown on your screen.
Natural oils and related products may also have variations in color, scent, texture, or appearance due to their natural ingredients and batches.
3. Product Use and Disclaimer
Our products are intended to be used according to their stated purpose and instructions.
Customers are responsible for reading the product information and using the product appropriately. Individual results may vary depending on the person, usage, and other factors.
If you have allergies, sensitivities, or concerns about using a product, we recommend checking the ingredients and consulting a qualified professional before use.
Sayena Store does not guarantee specific results from the use of any product.
4. Pricing
We make reasonable efforts to ensure that all product prices displayed on our website are accurate and up to date.
Prices may change at any time without prior notice. However, an order that has already been confirmed will generally be processed according to the price shown at the time of purchase, unless there is an obvious pricing or technical error.
In case of an obvious pricing error, Sayena Store reserves the right to cancel or correct the affected order and inform the customer accordingly.
5. Orders
When you place an order through our website, you agree to provide accurate and complete information, including your name, phone number, and delivery address.
We reserve the right to refuse, cancel, or limit an order in certain circumstances, including suspected fraudulent activity, incorrect information, product availability issues, or other legitimate business reasons.
Order confirmation does not necessarily guarantee that an order cannot later be cancelled due to circumstances beyond our reasonable control.
6. Payment
We may offer different payment methods, including Cash on Delivery (COD) and available online payment options.
For Cash on Delivery orders, payment is collected when the order is delivered.
For online payments, payment processing may be handled by third-party payment providers. Sayena Store does not intentionally store complete debit or credit card details on its own servers.
7. Delivery
Sayena Store currently offers delivery within Pakistan.
Delivery charges and estimated delivery times may vary depending on the customer’s location, courier service, and other circumstances.
Orders are generally delivered within the estimated timeframe displayed on the website or communicated to the customer. However, delivery may be delayed due to weather, courier issues, public holidays, unforeseen circumstances, or other factors beyond our control.
Customers are responsible for providing a correct and complete delivery address and contact number.
8. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are subject to Sayena Store’s applicable Return & Refund Policy.
Customers should review the Return & Refund Policy before placing an order.
Products may not be eligible for return or exchange if they have been opened, used, damaged, or otherwise altered, except where required by applicable law or where Sayena Store approves an exception.
9. Intellectual Property
All content available on the Sayena Store website, including logos, brand names, product images, graphics, text, designs, and other materials, is owned by or licensed to Sayena Store unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell, or commercially use our website content without prior written permission from Sayena Store.
10. Third-Party Services and Websites
Our website may use or contain links to third-party services, websites, payment providers, courier services, or social media platforms.
Sayena Store is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Sayena Store will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.
We are also not responsible for delays, interruptions, or failures caused by circumstances outside our reasonable control, including courier delays, natural events, technical issues, or other unforeseen circumstances.
Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.
12. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Sayena Store, its owners, employees, representatives, and service providers from claims, losses, damages, or expenses arising from your misuse of the website, violation of these Terms, or unlawful use of our services.
13. Privacy
Your privacy is important to us.
Information collected through our website may be used to process orders, provide customer support, deliver products, improve our services, and operate our business.
For more information about how we collect, use, and protect your information, please review our Privacy Policy.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.
Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the appropriate courts in Pakistan.
15. Changes to These Terms
Sayena Store reserves the right to update or modify these Terms and Conditions from time to time.
Any changes will be posted on this page, and the October 5, 2026 date will be revised accordingly.
We encourage customers to review these Terms periodically.
16. Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions, you can contact us through the contact information provided on our website.
Website: https://sayena.store/
Phone: 03408624259 / 03402862497
Location: Jamshed Road, Karachi, Pakistan