PRIVACY POLICY
Last Updated: October 5, 2026
At Sayena, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you place an order, create an account, contact us, or use our website, we may collect certain information, including:
- Full name
- Phone number
- Email address
- Delivery/shipping address
- Billing information
- Order details and purchase history
- Payment-related information necessary to process your order
- Information you provide when contacting our customer support
We may also automatically collect limited technical information such as your IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We may use the information we collect to:
- Process and deliver your orders
- Confirm orders and communicate with you regarding your purchase
- Provide customer support
- Process payments through available payment methods
- Manage returns, exchanges, and refunds
- Improve our products, website, and customer experience
- Prevent fraudulent or unauthorized transactions
- Send important updates regarding your orders
- Send promotional or marketing messages where permitted and applicable
3. Payment Information
Payments may be processed through third-party payment providers or payment methods available on our website.
Sayena Store does not intentionally store your complete debit or credit card details on our servers. Payment information may be handled directly by the relevant payment service provider according to their own privacy and security policies.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Keep products in your shopping cart
- Understand how visitors use our website
- Improve website performance
- Provide relevant advertising and marketing
You can adjust or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Order and Delivery Information
When you place an order, we may share the information necessary to fulfill and deliver your order with our delivery or logistics partners.
This may include your name, phone number, delivery address, and order-related information.
Such information is used only for purposes related to processing and delivering your order.
6. Marketing and Advertising
We may use third-party advertising and analytics services to understand website activity and improve our marketing.
These services may use technologies such as cookies, pixels, or similar tracking technologies to measure advertising performance and website interactions.
We may use platforms such as Meta and other advertising or analytics services when applicable.
7. How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.
8. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
- Payment processors
- Delivery and courier companies
- Website hosting and technical service providers
- Analytics and advertising service providers
- Customer support or business service providers
These parties receive only the information reasonably necessary to provide their services.
We may also disclose information where required by law, legal process, or to protect our rights, customers, or website.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
Sayena Store is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.
11. Your Privacy Choices
You may contact us if you would like to:
- Ask what personal information we have about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Ask questions about how your information is used
- Opt out of certain promotional communications
Please note that some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.
Any updates will be posted on this page with the revised October 5, 2026
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our website.
Sayena Store
Website: https://sayena.store/
Thank you for trusting Sayena.