Shipping and Delivery

At Sayena, we strive to provide timely delivery and a smooth shopping experience for all our customers. Please read the following information about our shipping and delivery process.

Delivery Time

1. After placing an order, our Customer Sales Representative (CSR) may contact you to confirm your order. Once the order is confirmed, it will be processed and dispatched.
2. Orders are generally delivered within 24–48 hours in Karachi and 48–72 hours in other areas of Pakistan after order confirmation and dispatch, depending on the location and courier service.
3. Once your order has been dispatched, you may track its status using the tracking information provided by us or the relevant courier company.
4. A standard delivery charge of Rs. 249 may apply to orders, unless a free-delivery offer is specifically mentioned on the website.

Estimated Delivery Time

• Karachi: Typically 1–2 working days after dispatch.
• Other Major Cities: Typically 3–4 working days after dispatch.
• Remote Areas: Delivery may take longer depending on the location and courier service.

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, operational issues, or other circumstances beyond our control.

Customers are requested to remain available at the provided contact number and delivery address to help ensure successful delivery.

Cancellation Policy

Cash on Delivery (COD) Orders

For COD orders, customers may request cancellation during the order confirmation process or by contacting our customer support team as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

Prepaid Orders

For prepaid orders, cancellation requests should be made as soon as possible after placing the order.

If the order has already been processed or dispatched, cancellation may not be possible. Any applicable refund will be handled according to our Return & Refund Policy.

Delivery Charges

A standard delivery fee of Rs. 249 may be charged on orders unless a specific free-delivery promotion or offer is available.

Any applicable delivery charges will be displayed during the ordering or checkout process.

Track Your Order

1. Once your order is dispatched, you may receive a tracking number through SMS, email, WhatsApp, or another available communication method.
2. You can use the provided tracking number on the relevant courier company’s tracking system to check your delivery status.
3. If you have not received tracking information or need assistance with your order, please contact Sayena Store through the contact details provided below.
4. Please Note: Sayena is not responsible for delays, failed delivery attempts, or other issues caused by third-party courier or logistics companies. We will, however, make reasonable efforts to assist customers in resolving delivery-related issues.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number, and other information required for successful delivery.

If incorrect or incomplete information causes a delivery failure, additional delivery charges or other applicable costs may apply.

Contact Us

For any questions, delivery issues, order-related concerns, or support, please contact us through the contact details available on our website.

https://sayena.store/

Phone: 03408624259 / 03402862497

Location: Jamshed Road, Karachi, Pakistan